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Curtin University
Curtin Information Technology Services (CITS)

Service availability

Current Outages

We apologise for the following service disruptions, please contact the Service Desk if you require more information about the services listed below.

Service Availability Qualtrics outage

Services affected: Other Services
Dates and times: Wednesday, 10 April 2019 11:00AM
Impact: Unavailable for some users
Status: Resolved
Notes:

Due to an unforeseen outage, users trying to access Qualtrics will be faced with a 404 error page.

Qualtrics have reported errors across all their services in all regions.

https://www.qualtrics.com/status/

No known workaround available.

 

Last updated 10/04/19 1121hrs.

Service Availability Network issue

Services affected: Network Services
Dates and times: Thursday, 28 March 2019 8:00AM
Impact: Unavailable for some users
Status: Reported
Notes:

Some users are unable to access the Internet.

Some staff are also unable to connect to the Cisco phones.

 

Last Updated: 28.03.2019 8:00 am

Service Availability Blackboard-Logon issue

Services affected: Blackboard
Dates and times: Wednesday, 13 March 2019 8:30AM
Impact: Unavailable for some users
Status: Reported
Notes:

Some users may experience issues with logging on to Blackboard.

 

Last Update: 13/03/2019 8:30 am

Service Availability Dell Laptop Battery Safety Issue

Services affected: Other Services
Dates and times: Friday, 15 February 2019 6:15PM
Impact: Users may experience performance issues
Status: In Progress
Notes:

Who needs to read this?

Curtin staff using a Dell laptop.

 

What is happening?

CITS are investigating a potential safety issue with batteries attached to some models of Dell laptops. Some batteries on older models have been identified as having an increased risk of fire.

How will this affect you?

If you are in possession of a Dell laptop, please inspect the bottom of the laptop (where the battery is located) to determine if swelling or bulging of the battery has occurred.

If you find evidence of swelling or bulging of the battery, you need to:

TURN OFF your device.

Disconnect the power supply or remove from the docking station.

Remove the battery carefully. 

Once removed, please bring the battery to the IT Service Centre in 200B.

Additionally, if you are unable to remove the battery, please bring your whole laptop to the IT Service Centre for assistance.

Note, you will still be able to use your laptop with a power supply or docking station once the battery is removed.

 

Scheduled Outages

Curtin Information Technology Services (CITS) seeks to enable a secure and reliable computing environment. In order to ensure this, regular scheduled maintenance is essential.

Maintenance allows Curtin's systems and applications to be updated, tested and changed to ensure continued vendor support, compliancy with relevant legislation and audit, redundancy and service continuity.

Please contact the Service Desk if you require more information about the scheduled outages listed below.

Service Availability Maintenance on Network Drives

Services affected: Shared Files
Dates and times: Saturday, 4 May 2019 7:30AM - 7:30PM
Impact: Unavailable due to scheduled maintenance
Status: Scheduled Maintenance
Notes:

Who should read this?

All Curtin Staff.

What is going to happen?

Curtin’s network file storage system requires updates, to ensure optimal performance and protection from the latest security threats.

From 7:30 AM to 7:30 PM on Saturday, 4 May 2019, CITS will be applying updates which will result in a FULL outage to network drives for approximately 2 hours and possible degraded performance throughout the day.

How will this affect you?

The following network drives will be impacted by the work being performed:

• Staff home (I:) and shared drives (J:, L:)
• Research DMP drive (R:)
• Transfer drive (T:)
• Application drive, including Student One and Finance One (U:)
• Staff FTP service (as they connect to I: and/or R: drives)
• NFS mounted drives (Research)

If you are running automated processes that access these network drives on weekends, please make alternative arrangements.

If you require the use of files from the network drives on the above date, consider using OneDrive to work on files temporarily.  Note, any files that are copied or updated in OneDrive, need to be copied back to the network drive following the outage.

Refer to Staff News for further information.