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Curtin University
Curtin Information Technology Services (CITS)

Service availability

Current Outages

We apologise for the following service disruptions, please contact the Service Desk if you require more information about the services listed below.

Service Availability Dell Laptop Battery Safety Issue

Services affected: Other Services
Dates and times: Friday, 15 February 2019 6:15PM
Impact: Users may experience performance issues
Status: In Progress
Notes:

Who needs to read this?

Curtin staff using a Dell laptop.

 

What is happening?

CITS are investigating a potential safety issue with batteries attached to some models of Dell laptops. Some batteries on older models have been identified as having an increased risk of fire.

How will this affect you?

If you are in possession of a Dell laptop, please inspect the bottom of the laptop (where the battery is located) to determine if swelling or bulging of the battery has occurred.

If you find evidence of swelling or bulging of the battery, you need to:

TURN OFF your device.

Disconnect the power supply or remove from the docking station.

Remove the battery carefully. 

Once removed, please bring the battery to the IT Service Centre in 200B.

Additionally, if you are unable to remove the battery, please bring your whole laptop to the IT Service Centre for assistance.

Note, you will still be able to use your laptop with a power supply or docking station once the battery is removed.

 

Scheduled Outages

There are currently no planned issues with IT services.