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Curtin University
Curtin Information Technology Services (CITS)

Service availability

Current Outages

We apologise for the following service disruptions, please contact the Service Desk if you require more information about the services listed below.

Service Availability Network outage in Region 4: 2-3 mins : 24/06/2018 Between 8 AM - 9 AM

Services affected: Network Services
Dates and times: Sunday, 24 June 2018 8:00AM - 9:00AM
Impact: Unavailable for some users
Status: Reported
Notes:

CITS-Networks is rebooting the region 4 Network Infrastructure to fix a network issue that we are having.
Building affected :
002, 003, 004, 110, 114, 117, 126, 135, 136, 154, 155, 156, 202, 203, 208, 209, 211, 212, 220, 220A, 223, 500, 501, 502 and 510.
Service affected: internet access, phones, printers , shared drives and wireless

 

 

Service Availability Curtin’s edge network infrastructure upgrade

Services affected: Network Services
Dates and times: Saturday, 23 June 2018 9:00PM until Sunday, 24 June 2018 6:00AM
Impact: Users may experience performance issues
Status: Reported
Notes:

Curtin Networks will be conducting a software upgrade to Curtin’s edge network infrastructure. This work will take place between 9 pm, Saturday 23 June and 6 am, Sunday 24 June 2018. During this time there will be multiple intermittent outages (short duration) to internet access and external cloud services from all Curtin campuses in WA.

Service Availability Cherwell not forwarding emails to jobs

Services affected: Other Services
Dates and times: Wednesday, 20 June 2018 9:00AM
Impact: Unavailable for some users
Status: Resolved
Notes:

Cherwell is currently not forwarding emails into jobs

The Cherwell administration team is currently investigating the issue

 

20/6/18 9:30AM

 

The issue has been resolved

 

20/6/18  11:05AM

Service Availability Student email

Services affected: Student Email
Dates and times: Tuesday, 1 May 2018 1:15PM
Impact: Unavailable for some users
Status: In Progress
Notes:

Students will not be able to access their student mailbox using any Mail client such as Outlook, Apple Mail, iOS Mail etc.

Workaround exist by logging into OASIS and accessing the mailbox via the portal.

CITS is currently investigating.

Last updated 05/06/2018 12:58 PM

Service Availability Old ILecture EchoSystem server now De-Commissioned

Services affected: iLectures
Dates and times: Tuesday, 13 March 2018 8:00AM
Impact: Unavailable for all users
Status: Cancelled
Notes:

Any Old EchoCentre of ESS recordings still being re-used will not work and need to be replaced with migrate versions of the recordings on the new Echo360 ALP server.

 

Student information and HowTo guides

Staff information and HowTo guides

 

Staff Guide for replacing old EchoSystem links with new Echo360 ALP links: (VPN required if not on the Curtin LAN)

 

The new iLecture Echo360 Active Learning Platform (ALP) is located at

 

http://echo360.org.au


Support queries to ILecturesupport@curtin.edu.au

 

 

Scheduled Outages

Curtin Information Technology Services (CITS) seeks to enable a secure and reliable computing environment. In order to ensure this, regular scheduled maintenance is essential.

Maintenance allows Curtin's systems and applications to be updated, tested and changed to ensure continued vendor support, compliancy with relevant legislation and audit, redundancy and service continuity.

Please contact the Service Desk if you require more information about the scheduled outages listed below.

Service Availability CloudStor Outage 25~26 June 2018

Services affected: Other Services
Dates and times: Monday, 25 June 2018 8:00PM until Tuesday, 26 June 2018 2:00AM
Impact: Unavailable for all users
Status: Scheduled Maintenance
Notes:

Dear CloudStor User,

In order to continue improving your Cloudstor experience we are scheduling a service upgrade in the following window:

Monday 25th of June 2018 10:00 pm AEST to
Tuesday 26th of June 2018 4:00 am AEST

Please be aware that during this time you will not be able to access Cloudstor.

Thanks for your cooperation,
The Cloudstor Team

Service Availability iPortfolio will be decommissioned soon

Services affected: Other Services
Dates and times: Saturday, 30 June 2018 5:00PM
Impact: Unavailable for all users
Status: Scheduled Events
Notes:

The iPortfolio system will be retired on 30 June 2018. Students will be advised that if they have data saved in iPortfolio, they should download and save it elsewhere before this date.

Curtin’s iPortfolio, a custom built ‘e-Portfolio’ solution, was developed by CITS for Curtin Learning and Teaching (CLT) and launched in 2009. Since then, many commercial products have entered the market, and several faculties have adopted these as more fit for their purposes. Curtin’s iPortfolio uses an unsupported technology, so CITS, in consultation with CLT, has decided to decommission it.

Please contact Adrian Wood, Manager - Application Services on x4174 if you would like to know more.