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Curtin University
Curtin Information Technology Services (CITS)

Support

The CITS Service Desk is the campus's first point of contact for IT questions and support. Before contacting us, check to see if your question has already been answered in the Self Service Portal. If you have any problems accessing information in the Self Service Portal you can talk the friendly staff at the Service Desk and they will assist you.

Remote Assistance


To assist you in your support case, we may need to access you computer remotely. We use a piece of software called TeamViewer to do this. Below are two links to the TeamViewer Quick Support application (Windows and Mac OSX).

To allow us to assist you, click on the icon that corresponds to your computer and run the application. You will then need to provide us the  ID and password the Teamviewer application will randomly generate.

Mac

Windows

   

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Contact Methods


There are a number of ways you can contact the CITS Service Desk for help:


Please note: For access requests (mailboxes, shared drives, etc.) please use the forms in the Self Service Portal as the appropriate authorisation is required to process these requests.


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Support Hours

The following support hours are for weekdays (Monday - Friday).


Support Type
Teaching Weeks
Non-Teaching Weeks
 Phone Support
 7:30am - 7:00pm
 8:00am - 5:00pm
 Front Counter Support  7:30am - 5:00pm   8:00am - 5:00pm
 Onsite Support
 8:00am - 5:00pm
 8:00am - 5:00pm
Audio Visual Support
 7:30am - 7:00pm
 8:00am - 5:00pm

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Student Support


For all student IT Support, such as access to our wireless network, OASIS or lab computer and printers please visit your nearest Abacus Lab and speak to our friendly support staff. Support staff are available during semester from:

Weekdays  9:00am - 9:00pm 
Weekends 1:00pm - 5:00pm 


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Feedback


CITS is dedicated towards continual service improvement. Your feedback is a key factor in enabling us to improve our services to you.

Please email your feedback to: service.desk@curtin.edu.au 

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